RENTAL POLICIES

Please review our rental policies before booking. These terms apply to all equipment rented from IT'S YOUR PARTY, LLC, whether picked up at our facility or delivered to your event.

Payment

We accept payment by cash, check, ACH, credit/debit card (credit/debit card payments include a 4% processing fee). A deposit is required with the signed contract. The balance is due at pick up at IT'S YOUR PARTY, LLC, or at the time of delivery to your site (given to the delivery person).

Terms of Rental

A signed contract is binding, rain or shine. Rental rates are quoted for a single use by the person or organization responsible for signing the agreement. With prior arrangement, some rentals may be picked up or delivered on Friday and returned on Monday for a 1-day rate. The person or representative signing the agreement assumes liability for the rental equipment. Sharing equipment with another person or group for a separate use is subject to additional charges. If you require a longer rental time, contact us for rate information. There is no refund for unused equipment.

Rental Pick Up / Return Times

You can pick up and return rental items from 10am–4pm, Monday–Friday. A 2–3 hour time window for pick up and return will be worked out in advance. Our facility is located at 6343 Nesbitt Road, Madison, WI 53719.

Deliveries

Deliveries are made to the FRONT ground-level door or garage, within 25 feet of the street or driveway and accessible to a box truck. If there are steps or stairways to navigate, hills to lower levels, or long sidewalks to back decks or porches, delivery to these locations must be agreed to in advance and additional charges will apply. Please make arrangements before delivery if you would like our crew to deliver somewhere other than the front location, or to set up and/or take down. Drivers will not leave equipment in bad weather if proper protective cover is not available.

Late Charges

Late charges may be assessed if items are not returned on time as agreed in the contract. Charges are waived if a late return is due to acts of God or a late pick up by IT'S YOUR PARTY, LLC.

Diggers Hotline

The lessee is responsible for contacting Diggers Hotline to mark the area(s) where tents, flags and/or inflatable attractions will be staked and set up: 800-242-8511. Diggers Hotline must be called at least 5, but not more than 10, business days before your event setup.

Diggers Hotline will locate and mark underground public facilities such as gas, electric, telephone, cable TV and water lines. Diggers Hotline will not detect or mark private facilities you may have installed, such as sprinkler systems, electric dog fences, or gas, electric, cable or telephone lines extended from the main service to outbuildings or parking lots. You must accurately mark these facilities. IT'S YOUR PARTY, LLC will not be responsible for repair of, or damage to, unmarked or inaccurately marked private facilities. If the lessee does not call Diggers Hotline in time for marking by the event setup date, IT'S YOUR PARTY, LLC will make every effort to provide alternate options for a fee. Please provide your Diggers Hotline ticket number to IT'S YOUR PARTY, LLC.

Lessee Responsibility

The lessee assumes full liability for the equipment from the time of pick up or delivery until the time of return. The lessee is responsible for any damage to the equipment and holds IT'S YOUR PARTY, LLC harmless for any injuries that may arise from the use of the rental equipment. If rental items are lost, damaged or broken during the rental period, the lessee is responsible for the cost of repairs or, if necessary, full replacement. We strongly suggest counting the order when taking possession, as the lessee is responsible for returning the quantity listed on the contract. Items should be set up and/or stored in a secure, weather-protected place. If chairs are picked up or delivered in protective bags, the lessee must re-bag them as they were received. Equipment must be picked up and returned in a protected, secured vehicle. Please measure your vehicle space before arrival to make sure the equipment will fit.

The lessee assumes all responsibility for the correct setup and resulting functionality of the equipment. If you would prefer not to take on this responsibility, IT'S YOUR PARTY, LLC can be contracted to deliver and set up the equipment for an additional fee.

Return of Rental Equipment

All rental equipment must be returned free of materials such as food, ribbon, tape, mud and debris from use during the rental. Chairs and tables must be folded and neatly stacked before pick up. If stacking or cleaning is required, the lessee will be charged $50/hour.

Replacement of Malfunctioning Equipment

If equipment becomes unsafe or in disrepair, the lessee agrees to stop using it and notify IT'S YOUR PARTY, LLC immediately. We will make every attempt to provide replacement equipment as soon as possible after being alerted. We regret any malfunction and will work to resolve the problem as efficiently as possible.

General Safety Rules for Chairs and Inflatables

Chairs: Rental folding chairs are tested to a 250-pound rating. Please consider alternative seating if you need chairs for guests of greater weight.

Inflatables: As the lessee of an inflatable unit, the safety of all riders is your responsibility. All riders must remove shoes, eyeglasses and sharp accessories such as jewelry or belts before participating. For safety, allow only children of similar age and size in the inflatable at the same time. No silly string, gum, candy, food or other sticky substances are allowed in the inflatable. If cleaning is required, the lessee will be charged $50/hour. If an inflatable unit gets wet during the rental period, a $175.00 drying fee will be charged automatically.

Questions about our rental policies? Call (608) 845-3450 or email office@iyparty.com.

Effective Date: November 2026